General terms and conditions from 01.01.2020
Object of the contract
These terms and conditions regulate the legal relationship between the guest / tenant and Easy Living AG (hereinafter: Easy Living) in CH-6010 Kriens, Amlehnstrasse 22, as the lessor of apartments. If Easy Living offers third parties for rentals, services or goods, their general terms and conditions apply.
Validity of the terms and conditions
These general terms and conditions are fully recognized by the guest / tenant when they are registered and are therefore a supplementary component of every rental agreement and all other agreements with Easy Living.
Bookings at Easy Living can be made in person, in writing (letter or email) or by phone. Each booking becomes binding only after the subsequent booking confirmation from Easy Living and the receipt of the advance payments to be made by the guest / tenant to Easy Living (deposit and rent). When booking via external booking platforms, their terms and conditions also apply. Any booking changes or cancellations must always be done via the platform / providerwith whom the booking was made, otherwise changes or cancellations will not be recognized.
Die Bezahlung der Angebote von Easy Living hat ausnahmslos bei der Buchung/Bestellung im Voraus, jedoch spätestens beim Check-in zu erfolgen. Sobald die vertragsgemässe Zahlung unwiderruflich bei Easy Living eingetroffen ist, erhält der Gast/Mieter den Code für den Schlüsseltresor, so dass der Zugang zum Mietobjekt bekommt. Die verspätete oder ausbleibende Zahlung für ein Mietobjekt oder andere, bestellte Dienstleistungen oder Waren gilt als Rücktritt vom Vertrag und berechtigt Easy Living, das Miet-/Vertragsobjekt anderweitig zu vergeben und gleichzeitig eine Rücktritts- und Bearbeitungsgebühr vom Gast/Mieter zu verlangen, die direkt von der Kaution abgezogen wird. Bei allen Buchungen ist die vollständige Vorauszahlung der Kaution und der gesamten Mietkosten, jeweils im Voraus, per Kreditkarte, Vorabüberweisung oder Barzahlung erforderlich. Rücktritts- oder Bearbeitungsgebühren können auch über die Kreditkarte belastet werden, die bei der jeweiligen Buchung autorisiert worden ist.
Depending on the apartment / room, a additional deposit, in cash or by credit card, is to be paid before check-in, which will be refunded if there has not been problems following the houserules during the stay or at the check-out the room / apartment shows no damage for which the guest / tenant is responsible. Any damage that the guest / tenant is directly or indirectly responsible for will be deducted directly from the deposit or charged on the credit card authorized for the booking concerned.
Easy Living Luzern-Kriens AG
Luzerner Kantonalbank AG, Luzern
IBAN: CH92 0077 8196 0779 5200 1
Arrival dates (time, booking a parking space, additional bed, special requests, possible delays) must be communicated at least 24 hours in advance, as the reception is not occupied all the time. The opening times can be found on the easy-living.ch homepage. For emergencies, the reception can be reached by phone at +41 41 250 46 48.
If the reception is not occupied, the key will be deposited in a key safe, The guest / tenant will receive the code to use in the check-in as soon as the previously required payments have been made. The respective apartment / room key is released by entering the code at the corresponding key safe. The booked apartment / room is ready for new arrivals earliest from 16.00 o'clock onwards.
The apartments / rooms are on the Check-in date from 16.00 o'clock ready. Arrivals after 6 p.m. must be notified in advance by email or telephone so that a late check-in can be organized.
E-Mail: email@example.com | phone: +41 41 250 46 48
On the day of departure, the apartment / room must be vacated by 10:00 AM. at the latest so that the final inspection and cleaning can be carried out. For all checkouts after 10:00 AM that is not agreed on in advance with Easy Living, a surcharge will be charged.
A later check-out is only possible if no new guests are expected for the corresponding apartment / room on the same day. A late check-out until 6:00 p.m. is possible for an additional charge of half a day's rent (50%). When checking out after 18:00 o'clock the whole nighlty price of the room will be charged.
The apartment / room must be left tidy at check-out and the waste disposed properly. Costs of any possible damage is to be paid by the tenant and is to be paid in cash at check-out, or by charge it off against the deposit or by debiting the amount for Easy Living on the credit card authorized at the time of booking. Costs that cannot be covered by the deposit must be paid separately.
The key must be returned to the reception upon check-out. If you leave outside of reception hours, the key must be deposited in the black check-out box, which is located to the left of the reception. In any case, the dishes must be washed and cleaned up yourself.
Obligation to cooperate
The guest / tenant is obliged to check the inventory of the rental property himself at check-in and to report any defects to Easy Living within 24 hours. Subsequent complaints cannot be considered. The guest / tenant is obliged to immediately report any damage caused by him during his stay.
Final cleaning fee
A final cleaning fee, the amount of which varies depending on the amount of work there has to be done, will only be charged if the apartment / room was left excessively dirty.
Each apartment may only be occupied by the number of people specified in the contract (children and toddlers included). If the number of people stipulated in the contract is exceeded, Easy Living is entitled to immediately terminate the contract with retention of the rent already paid.
Cancellation / rebooking
A booking must generally be canceled in writing. The decisive factor is the date of receipt of a cancellation at Easy Living. The following fees are charged for cancellations:
Length of the booking
001 – 013 Nights
free of charge up to 14 days before arrival
100% of the rental price from 13 days before arrival
from 14 nights
free of charge up to 30 days before arrival
100% of the rental price from 29 days before arrival
As Easy Living must insist on the above cancellation fees, it is recommended that the tenant take out appropriate insurance.
- Change of bed linen (about every 14 days, may vary)
- Cleaning including change of terry towels (weekly)
- Free WiFi
- Change of bed linen (every 7 days)
- Cleaning of kitchen and bathroom including change of towels (weekly)
- Free WiFi
- Use of small inventory (pans, plates, cutlery, etc.)
- TV in Business Apartments
for extra fee
- daily room cleaning (CHF 60 .- / hour)
- Washing machine use in the house (coin machine or tokens that have to be bought beforehand)
- Parking (advance booking required) Tourists: CHF 10 / day. Long-term tenants: CHF 100 / month
Bringing dogs is - except in shared apartments - allowed on request and against a surcharge, provided they are clean, calm and well-behaved dogs. The surcharge depends on the length of stay as well as the size and breed of the dog. The guest / tenant is responsible and liable for any damage that may be caused by the dog.
Smoking is strictly prohibited in all apartments / rooms as well as in all corridors and public areas.
Any kind of disturbance of such as loud music, parties, etc. is prohibited. In the event of violations, Easy Living reserves the right to remove the guests responsible for the disturbance from the apartment and to retain the deposit as compensation for the expenses incurred.
The tenant allows Easy Living to view the apartment he has rented at any time from Monday to Friday from 9 a.m. to 6 p.m. without prior consultation with the tenant.
For the safety of all guests, the entrance and corridor area is constantly monitored by video.
The tenant is responsible for cleaning the kitchen, dishes and cutlery. The common kitchen must be tidied up after each use and left in a clean, tidy state on departure. In the case of a heavy dirtiness, a cleaning surcharge of CHF 100.- to CHF 300.- will be charged depending on the work that has to be done to clean it up.
If the use of the rental property is due to force majeure, e.g. due to strikes, wars, earthquakes, national power and water failures or bad weather conditions and no replacement object can be provided, Easy Living's liability is excluded.
Law / place of jurisdiction
Swiss law applies exclusively. Place of jurisdiction is CH-6010 Kriens.
Easy Living Kriens/Luzern AG
Tel. +41 41 250 46 48
Commercial register of the canton of Lucerne
Company identification number (UID) CHE-416.276.188
VAT no.: CHE-416.276.188
General conditions for the use of this website
- General information
- Copyright and trademark protection
III. No liability for third party websites
- Purpose and content of this website - no offers
- No assurance
- Limitation and exclusion of liability
VII. Data protection
VIII. Final provisions, applicable law and place of jurisdiction
As of January 2020
I. General information
Wir heissen Sie herzlich willkommen auf der Webseite von Easy Living Kriens/Luzern AG („Easy Living“). Um unseren Internetauftritt jederzeit attraktiv, informativ und sicher für alle Nutzer halten zu können, haben wir einige Grundregeln aufgestellt. Bitte lesen Sie als Nutzer unseres Internetauftritts die folgenden rechtlichen Hinweise aufmerksam durch. Mit dem Zugriff und der Nutzung dieser Webseite erklären Sie sich mit den vorliegenden Nutzungsbedingungen einverstanden. Sollten Sie mit den Nutzungsbedingungen nicht einverstanden sein, sehen Sie bitte von der Nutzung unserer Internetseite ab.
II. Copyright and trademark protection
The pages and the contained elements such as information, texts, images, photographs, designs and all other files on our website are protected by law. Unless otherwise stated, they are subject to the copyrights, trademark protection or other rights of Easy Living or its licensors. By downloading, copying, translating or processing in other media - e.g. on your own website or in a database - no rights are transferred to you.
The elements can only be used freely for browsing purposes. If elements are reproduced in whole or in part in any form - electronically or in writing - for personal and non-commercial use, the source must be explicitly mentioned and all references to copyrights and other property rights must remain unaffected.
III. No liability for third party websites
The Easy Living website can also contain links (“hyperlinks”) to websites on the Internet that are created and maintained by third parties. Easy Living has no influence on these third party websites and therefore cannot know the contents of these websites in detail. By integrating hyperlinks, Easy Living only provides access to these web offers and has no responsibility for the content of these websites.
IV. Purpose and content of this website - no offers
The website contains general information, advertising content and descriptions of the offers from Easy Living. This information and illustrations are only examples of the range of offers. They do not represent any product or service offers, binding offers or requests to submit offers. All offers by Easy Living are subject to change.
V. No assurance
Easy Living takes measures to ensure the accuracy of the information on this website. However, it is not possible to make assurances or guarantees for the topicality, completeness and correctness of the data, as well as for functionalities, links or content. In particular, Easy Living can not guarantee that the use of the website will not violate the rights of third parties that are not owned by Easy Living.
VI. Limitation and exclusion of liability
All provided information, pages or functions of this website can be temporarily or completely discontinued by Easy Living. It is in no way legally responsible or liable for a temporary or complete interruption or discontinuation of information, pages or functions of this website. Easy Living's liability for its own fault, as well as that of its employees, legal representatives and vicarious agents, is limited to the mandatory statutory ones. Regulations, gross negligence and unlawful intent as well as product liability. Any further liability and legal responsibility for damage, defects or losses, in particular claims for compensation for direct, indirect, indirect or consequential damage, loss of profit, loss of use as well as data damage or data loss, which you or a third party has incurred in connection with this website, is locked out.
VII. Data protection
VIII. Final provisions, applicable law and place of jurisdiction
Easy Living AG Easy Living Kriens/Luzern AG, Amlehnstr. 22, CH-6010 Kriens, E-Mail: firstname.lastname@example.org
1. Data protection at a glance
The following information provides a simple overview of what happens to your personal data when you visit our website. Personal data are all data with which you can be personally identified. You can find detailed information on the subject of data protection in our data protection declaration below this text.
Data collection on our website
Who is responsible for data collection on this website?
The data processing on this website is carried out by the website operator. You can find their contact details in the imprint of this website.
How do we collect your data?
On the one hand, your data is collected when you provide it to us. This can e.g. are data that you enter in a contact form.
Our IT systems automatically collect other data when you visit the website. This is primarily technical data (e.g. internet browser, operating system or time of page access). This data is recorded automatically as soon as you enter our website.
What do we use your data for?
Part of the data is collected to ensure that the website is provided correctly. Other data can be used to analyze your user behavior.
What rights do you have regarding your data?
You have the right to receive information about the origin, recipient and purpose of your stored personal data at any time free of charge. You also have the right to request that this data be corrected, blocked or deleted. You can contact us at any time at the address given in the imprint if you have any further questions about data protection. You also have the right to lodge a complaint with the responsible supervisory authority. You also have the right to request that the processing of your personal data be restricted in certain circumstances. You can find details on this in the data protection declaration under "Right to restriction of processing".
Analysis tools and third party tools
When you visit our website, your surfing behavior can be statistically evaluated. This happens primarily with cookies and with so-called analysis programs. Your surfing behavior is usually analyzed anonymously; the surfing behavior cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. You can find detailed information on this in the following data protection declaration. You can object to this analysis. We will inform you about the possibilities of objection in this data protection declaration.
2. General information and mandatory information
The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration. When you use this website, various personal data are collected. Personal data is data with which you can be personally identified. This data protection declaration explains what data we collect and what we use it for. It also explains how and for what purpose this is done. We would like to point out that data transmission over the Internet (e.g. when communicating by email) can have security gaps. It is not possible to completely protect data from third-party access.
The responsible body for data processing on this website is:
Easy Living Kriens/Luzern AG
Simona Bucher (data protection officer)
E-Mail: email@example.com, Telefon: +41 41 250 46 48
The responsible body is the natural or legal person who, alone or together with others, decides on the purposes and means of processing personal data (e.g. names, e-mail addresses, etc.).
Revocation of your consent to data processing
Many data processing operations are only possible with your express consent. You can withdraw your consent at any time. All you need to do is send an informal email to us. The legality of the data processing carried out before the revocation remains unaffected by the revocation.
Right to object to data collection in special cases and direct advertising (Art. 21 GDPR)
If data processing is based on Art. 6 Para. 1 lit. e or f GDPR, you have the right at any time to object to the processing of your personal data for reasons that arise from your particular situation; this also applies to profiling based on these provisions. The respective legal basis on which processing is based can be found in this data protection declaration. If you lodge an objection, we will no longer process your personal data concerned, unless we can demonstrate compelling legitimate grounds for the processing that outweigh your interests, rights and freedoms or the processing serves to assert, exercise or defend legal claims ( Objection according to Art. 21 Para. 1 GDPR).
If your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of your personal data for the purpose of such advertising; this also applies to profiling insofar as it is connected to such direct advertising. If you object, your personal data will then no longer be used for the purpose of direct advertising (objection according to Art. 21 Para. 2 GDPR).
Right to lodge a complaint with the competent supervisory authority
In the event of violations of the GDPR, those affected have the right to lodge a complaint with a supervisory authority, in particular in the member state of their habitual residence, their place of work or the place of the alleged violation. The right to lodge a complaint is without prejudice to other administrative or judicial remedies.
Right to data portability
You have the right to have data that we process automatically based on your consent or in fulfillment of a contract handed over to yourself or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another person responsible, this will only take place if it is technically feasible.
SSL or TLS encryption
For security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator, this site uses an SSL or. TLS encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http: //” to “https: //” and by the lock symbol in your browser line.
If SSL or TLS encryption is activated, the data that you transmit to us cannot be read by third parties.
Information, blocking, deletion and correction
Within the framework of the applicable legal provisions, you have the right to free information about your stored personal data, its origin and recipient and the purpose of the data processing and, if necessary, the right to correct, block or delete this data. You can contact us at any time at the address given in the imprint if you have any further questions about personal data.
Right to restriction of processing
- You have the right to request that the processing of your personal data be restricted. You can contact us at any time at the address given in the imprint. The right to restrict processing exists in the following cases:
- If you contest the accuracy of your personal data stored with us, we usually need time to check this. For the duration of the examination, you have the right to request that the processing of your personal data be restricted.
- If the processing of your personal data happened / happens unlawfully, you can request the restriction of the data processing instead of the deletion.
- If we no longer need your personal data, but you need it to exercise, defend or assert legal claims, you have the right to request that the processing of your personal data be restricted instead of being deleted.
- If you have filed an objection in accordance with Art. 21 Para. 1 GDPR, you and our interests must be weighed up. As long as it is not clear whose interests outweigh the rights, you have the right to request that the processing of your personal data be restricted.
- If you have restricted the processing of your personal data, this data - apart from its storage - may only be obtained with your consent or to assert, exercise or defend legal claims or to protect the rights of another natural or legal person or for reasons of important public interest the European Union or a Member State.
3. Data collection on our website
Some of the websites use so-called cookies. Cookies do no damage to your computer and contain no viruses. Cookies serve to make our offer more user-friendly, more effective and safer. Cookies are small text files that are stored on your computer and saved by your browser.
Most of the cookies we use are so-called “session cookies”. They are automatically deleted after your visit. Other cookies remain on your device until you delete them. These cookies enable us to recognize your browser the next time you visit.
You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when the browser is closed. If cookies are deactivated, the functionality of this website may be restricted.
Cookies that are required to carry out the electronic communication process or to provide certain functions you require (e.g. shopping cart function) are set on the basis of Art. 6 Para. 1 lit. f GDPR saved. The website operator has a legitimate interest in storing cookies for the technically error-free and optimized provision of its services. Insofar as other cookies (e.g. cookies for analyzing your surfing behavior) are stored, these are dealt with separately in this data protection declaration.
Server log files
The provider of the website automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:
- Browser type and version
- Operating system used
- Referrer URL
- Host name of the accessing computer
- Time of the server request
- This data is not merged with other data sources.
- This data is recorded on the basis of Art. 6 Para. 1 lit. f GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimization of his website - the server log files must be recorded for this.
If you send us inquiries using the contact form, your details from the inquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the inquiry and in the event of follow-up questions. We will not pass on this data without your consent.
The processing of the data entered in the contact form takes place exclusively on the basis of your consent (Art. 6 Para. 1 a GDPR). You can withdraw this consent at any time. All you need to do is send an informal email to us. The legality of the data processing operations carried out before the revocation remains unaffected by the revocation.
The data you entered in the contact form will remain with us until you request deletion, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory legal provisions - especially retention periods - remain unaffected.
Request by email, phone or fax
If you contact us by e-mail, telephone or fax, your request, including all personal data resulting from it (name, request), will be stored and processed by us for the purpose of processing your request. We will not pass on this data without your consent.
This data is processed on the basis of Art. 6 Para. 1 lit. b GDPR, if your request is related to the fulfillment of a contract or is necessary to carry out pre-contractual measures. In all other cases, the processing is based on your consent (Art. 6 Para. 1 a) GDPR) and / or on our legitimate interests (Art. 6 Para. 1 lit. Have the inquiries addressed to us.
The data you send to us via contact requests will remain with us until you request deletion, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory legal provisions - in particular statutory retention periods - remain unaffected.
4. Analysis tools and advertising
This website uses functions of the web analytics service Google Analytics. The provider is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.
Google Analytics uses so-called "cookies". These are text files that are stored on your computer and that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. The storage of Google Analytics cookies and the use of this analysis tool are based on Art. 6 Para. 1 lit. f GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising.
We have activated the IP anonymization function on this website. This means that your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before it is transmitted to the USA. The full IP address is only transferred to a Google server in the USA and abbreviated there in exceptional cases. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services related to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.
You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading the browser plug-in available under the following link and install: https://tools.google.com/dlpage/gaoptout?hl=de.
Objection against data collection
You can prevent Google Analytics from collecting your data by clicking on the following link. An opt-out cookie is set that prevents the collection of your data on future visits to this website: Disallow Google Analytics to track me
You can find more information on the handling of user data at Google Analytics in Google's data protection declaration: https://support.google.com/analytics/answer/6004245?hl=de.
We have concluded an order processing contract with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.
Demographic characteristics in Google Analytics
This website uses the "demographic features" function of Google Analytics. This allows reports to be created that contain information about the age, gender and interests of the website visitors. This data comes from interest-based advertising from Google and visitor data from third-party providers. This data cannot be assigned to a specific person. You can deactivate this function at any time via the ad settings in your Google account or generally prohibit the collection of your data by Google Analytics as shown in the point “Objection to data collection”.
Data stored at Google at user and event level, which are linked to cookies, user IDs (e.g. user ID) or advertising IDs (e.g. double-click cookies, Android advertising ID), will be deleted after 14 Months anonymized or deleted. For details, see the following link: https://support.google.com/analytics/answer/7667196?hl=de
5. Plugins und Tools
This site uses the Google Maps map service via an API. The provider is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.
To use the functions of Google Maps, it is necessary to save your IP address. This information is usually transferred to a Google server in the USA and stored there. The provider of this page has no influence on this data transmission.
The use of Google Maps is in the interest of an attractive presentation of our online offers and to make it easier to find the places we have indicated on the website. This represents a legitimate interest within the meaning of Art. 6 Para. 1 lit. f GDPR.
You can find more information on the handling of user data at Google Analytics in Google's data protection declaration: https://policies.google.com/privacy?hl=de.
We use “Google reCAPTCHA” (hereinafter “reCAPTCHA”) on our websites. The provider is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”). ReCAPTCHA is intended to check whether the data entry on our websites (e.g. in a contact form) is carried out by a person or by an automated program. For this purpose, reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. This analysis begins automatically as soon as the website visitor enters the website. For analysis, reCAPTCHA evaluates various information (e.g. IP address, length of time the website visitor stays on the website or mouse movements made by the user). The data collected during the analysis are forwarded to Google. The reCAPTCHA analyzes run completely in the background. Website visitors are not advised that an analysis is taking place. Data processing is based on Art. 6 Para. 1 lit. f GDPR. The website operator has a legitimate interest in protecting its website from abusive automated spying and SPAM.
Further information on Google reCAPTCHA and Google's data protection declaration can be found at: